Terms and conditions

1. General Terms

The terms and conditions ("Terms") set out below govern the relationship between Wer (the "Operator" or "we") and each person using our services, including but not limited to gaming on our website, mobile platform, and any related applications (each a "Service"). By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Eligibility

You must be at least 18 years old to use our Services. You warrant that you are of the required age in your jurisdiction and not prohibited from engaging with online gaming services under the laws applicable to you. If we suspect or discover that you do not meet this requirement, we reserve the right to terminate your account.

3. Account Registration

To access certain Services, you must register an account on our platform (an "Account"). You will provide accurate and complete information during registration, including but not limited to name, address, date of birth, and contact details. We may require verification of your identity before allowing access to some or all of the Services.

4. Username and Password

Your Account username and password are for personal use only and must be kept confidential at all times. You agree to notify us immediately if there is any unauthorized use of your Account, username, or password.

5. Deposits and Withdrawals

You can deposit funds into your Account using various payment methods offered by our platform (each a "Deposit Method"). Each Deposit Method has its own terms, conditions, and requirements for making deposits, which you must comply with to make effective deposits. Once deposited, your funds will be subject to the applicable wagering or withdrawal rules set out in these Terms.

6. Wagers

All wagers are made on a best-efforts basis, meaning we will attempt but not guarantee winning outcomes. Any wager that is cancelled before its scheduled outcome due to unforeseen circumstances (including technical errors) may result in a refund of your stake less any applicable fees or taxes.

7. Bonuses and Promotions

From time to time, we may offer bonuses and promotions ("Bonuses") that you can use for gaming on our platform. Each Bonus has specific terms and conditions, which will be notified when the promotion is launched. By participating in a Bonus, you agree to comply with its applicable rules.

8. Withdrawal Limitations

To prevent abuse or other illegal activities, we reserve the right to limit your withdrawals based on your account history, geographic location, and any other factors that may affect our business practices.

9. Dispute Resolution

We will make all reasonable efforts to resolve any disputes or complaints in a fair manner within a timely timeframe. However, if you are not satisfied with the resolution of an issue by our staff, you have the right under local regulations (if applicable) and consumer protection laws (where available) to seek further action through courts having competent jurisdiction.

10. Security and Data Protection

We maintain robust security measures, including encryption technologies like SSL/TLS certificates from reputable issuers (e.g., Cloudflare or Let’s Encrypt), which are similar to 128-bit or 256-bit encryption standards. Our servers use firewalls plus anti-DDoS solutions for added protection against unauthorized access.

11. Fair Play

To ensure a fair gaming experience, we rely on certified random number generators ("RNGs") audited and validated by third-party auditing services (e.g., eCOGRA) to verify randomness and fairness of outcomes in all our games. This practice ensures compliance with international standards for online gaming fairness.

12. Support and Communications

You can reach us via 24/7 live chat, email support, web form submissions, or through an FAQ section addressing common issues (like payments, bonuses, account verification) to provide you with swift self-help on basic queries. Our customer service is available at all times in the English language.

13. Responsible Gaming

To promote a healthy gaming experience and prevent problem gambling among users, we offer several responsible-gaming tools within our platform, such as deposit limits, time-outs, session tracking features, and access to external resources like GamCare or local support organizations for guidance on managing your betting habits.

14. Changes to Terms

We reserve the right at any time without prior notice to change these terms by posting revised Terms online (in which case all changes will become effective as of their date). Your continued use after such notification constitutes acceptance of the updated version.

By accessing our Services, you confirm that you have understood and agree to be bound by each provision in these Terms. If any term is held invalid or unenforceable, other provisions remain unaffected. These Terms shall govern all transactions between us, regardless of whether we receive consideration for the services provided through an online or offline arrangement.